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Q. Do I require to acquire a new assist contract if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal hooked up to the Cisco SRE module handles all recent and future apps that may possibly operate on that module. Q. Do I will need to buy a new aid agreement if I shift programs from just one Cisco SRE module to an additional? A. The answer relies upon on the product of Cisco SRE to which the app is going and no matter whether there is presently a SASU agreement hooked up to that module. Think about a few cases: one. If the Cisco SRE to which the application moves previously has a SASU agreement attached, aid for the app would continue. two. If the app moves from one type of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the exact same design of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as extended as you inform Cisco about the move a new SASU deal is not required. The conditions and ailments of the unique SASU agreement would continue to apply. 3. If the app moves from one particular type of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to a unique type of Cisco SRE (for instance, SRE 910 SM) that does not have SASU connected, you ought to buy a new SASU deal that addresses the programs on the Cisco SRE 910 SM. You can utilize a credit from the unique SASU deal toward buy of the new one particular. Please inquire with your community Cisco account consultant. Q. Does Cisco SMARTnet aid address spares? A. The Cisco SMARTnet deal handles equally the program and spares. You should notify Cisco, on the other hand, when you swap a element of the router with a spare to assure continued support protection. Q. Is the Cisco SMARTnet Support coverage diverse for program and spare part figures on Cisco SRE modules? A. No. Process and spare component numbers are presented with the similar Cisco SMARTnet Provider protection. You ought to notify Cisco, even so, when you swap a element of the router with a spare to guarantee ongoing support protection. Q. Are multiyear aid contracts readily available for the SRE module or for the purposes? A. Multiyear SASU contracts for apps working on SRE modules are offered in 2- and three-calendar year renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support subject-replaceable difficult disks. Does my aid agreement address hard disk replacement? A. A Cisco SMARTnet Company agreement on the Cisco ISR G2 chassis contains hardware substitution, which include the subject-replaceable difficult drives. Q. What is the return-supplies-authorization (RMA) process for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our standard help pointers. Warranty help is presented by the place of sale. Prospects must get hold of their approved Cisco reseller or spouse for help. Customers who obtained right from Cisco ought to speak to us by way of our Consumer Interaction Community (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled purposes this sort of as the Cisco SRE 710 transported with Cisco Unity Specific? Will the alternative Cisco SRE 710 module be shipped with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you receive the module, obtain the SRE app, Cisco Unity Categorical in this case in point, from Cisco Connection On-line and set up it on the blank Cisco SRE module. Use the application licenses from the authentic Cisco SRE module to activate the new application. Q. What is the RMA method for Cisco SRE modules with AXP plus a third-party application such as a Cisco SRE 910 shipped with AXP and Infoblox Core Services? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-get together program preinstalled? A. The RMA procedure is the exact same as explained formerly nevertheless, unless otherwise established forth in supplemental terms to the Conclude Consumer License Agreement, software package from impartial computer software suppliers that is employed with the Cisco SRE modules is subject to the terms and conditions and situations of conclude-consumer license agreements or comparable contracts offered by the applicable unbiased software program vendor. Q. Can 1 chassis carry a number of SASU contracts? If so, do they all will need to have the exact same conclusion date? A. Because a chassis can have many Cisco SREs, it is essential to order a provider deal for just about every, but each of the company orders can be put beneath a solitary SASU deal. The services orders can have the identical conclude day if utilized to a single deal when ordering, even if they are ordered at diverse periods. Q. Do multiple SASU contracts have to have the similar stop day as the Cisco SMARTnet deal on the chassis? A. The SASU contract and the Cisco SMARTnet contract can have the very same conclude day, but they do not have to.